Work from top to bottom: first your objective, then STP (who and how), then the 4Ps (what and in which way). The objective and the positioning are the touchstone for everything below them.
01
Objective & Mission
Start with the marketing objective: what should this strategy deliver in this period? Awareness, leads, revenue, retention or a combination, but concrete and measurable. A good objective connects to a business KPI (revenue, MRR, market share) and a time window (Q3, year X). Without this block, everything that follows is non-committal.
Questions that help
- ·Which business goal must marketing serve this year?
- ·Which marketing KPI proves we are contributing to it?
- ·What is the baseline, and what is the level of ambition?
Example
Objective for 2026: 40% growth in qualified demo requests (from 80 to 112 a month), and an NPS above 45 among customers who have used the product for more than 3 months.
Common mistake
Objectives such as 'more awareness' or 'a better brand' without a number. Those are intentions, not objectives.
02
Segmentation
In segmentation you divide the market into groups with shared characteristics: not just demographic (age, industry, size) but above all by need, behaviour and context. A good segmentation is usable: segments are large enough to be worthwhile, small enough to be recognisable, and you can reach them.
Questions that help
- ·Which groups of customers exist in our market, based on need?
- ·Which groups ask different things of a supplier like us?
- ·Which segments can we reach in practice?
Example
A B2B accountancy tool: (1) freelance bookkeeping practices with up to 5 clients, (2) SME accountancy firms with 10 to 50 FTE, (3) corporate finance departments with more than 100 FTE. Needs differ sharply between segments.
Common mistake
Naming too many segments ('we have twelve'). That is not segmentation; it is a spreadsheet of customers.
03
Targeting
Targeting is the explicit choice: which segment will you serve first, and which will you leave aside? A good targeting choice argues why this segment now: room to grow, willingness to pay, little competition, or fit with your strengths. Not choosing is also a choice: you then try to serve every segment superficially and win none of them over.
Questions that help
- ·Which segment do we choose as primary, and why?
- ·Which segment is secondary (welcome to come in), and which do we explicitly ignore?
- ·How well do we fit this segment compared with our biggest competitor?
Example
Primary: SME accountancy firms with 10 to 50 FTE. Secondary: freelance practices (provided they onboard themselves). Not: corporates with more than 100 FTE (the sales cycle is too long and it is not our strength).
Common mistake
'We do all three segments'. That usually means your product and messaging end up as the biggest possible compromise.
04
Positioning
Positioning is the place you want to occupy in the mind of the chosen segment. The well-known format: 'For [audience] who [pain or wish], we are the [category] that offers [unique benefit], because [proof or reason why]'. Good positioning is sharp enough that a competitor could not agree with it, and carried through consistently in everything you do, from home page to price list.
Questions that help
- ·Which position do we want to occupy, and relative to whom?
- ·Which claim can we deliver on that competitors cannot?
- ·Does this fit our strengths, and are we willing to make choices that are consistent with it?
Example
For SME accountancy firms that want to automate their client communication, we are the portal that can be switched on in 5 minutes and gives back hours of work every week, because we were built by former accountants.
Common mistake
Generic positioning ('best service, best price') that any competitor would sign. That is not a position; it is a wish.
05
Competition
The competition block names who holds the position now or is fighting for it, and how they position themselves. Not only direct competitors: substitutes (Excel, a bookkeeper, a temp) belong here too. For each competitor: what do they do well (where do we lose to them) and where do they leave room? That room is your opportunity.
Questions that help
- ·Who are our 3 to 5 most important competitors and substitutes?
- ·How does each one position itself, and what do they promise?
- ·Which white space do they leave open, deliberately or not?
Example
Direct competitors: AccountancyTools (strong in enterprise, weak onboarding), CijferPro (cheap, thin on features). Substitute: Excel plus email. White space: speed of implementation for SMEs.
Common mistake
Describing competitors without an opinion of your own. A list without strategic conclusions is just reading, not thinking.
06
Product
The product block describes the offer as the market sees it: features, variants, bundles, guarantees, level of service. The link with positioning must be explicit: if you promise speed, then fast onboarding has to be a product feature, not just marketing copy. This is also where you note what is not in your product, and why that is a deliberate choice.
Questions that help
- ·Which features, variants and bundles do we offer?
- ·Which product choices support our positioning?
- ·What do we explicitly not do (and how do we counter the objection that it is missing)?
Example
Three tiers: Starter (€39, 1 user, core features), Pro (€89, 5 users, integrations, support), Business (€189, unlimited, a dedicated CSM). No on-premise version: cloud only.
Common mistake
A product block that is just a dump of features with no link to positioning. Then your product steers your marketing instead of the other way round.
07
Price
Price says at least as much about your positioning as your product does. A premium positioning with a budget price confuses the market. Describe your pricing model (subscription, one-off, freemium, usage-based), your level relative to the competition, and your policy on discounts and terms. A good pricing strategy checks at least once a year whether the price still fits the value and the segment.
Questions that help
- ·Which pricing model fits the way value is delivered?
- ·How do we position ourselves on price relative to competitors?
- ·Which discounts and terms do we offer, and what does that say about our brand?
Example
A per-user, per-month model, 10% off for annual payment, no separate set-up fee. 15 to 20% above CijferPro, 30% below AccountancyTools: a premium SME position.
Common mistake
Underpricing to get in and then being stuck there for years. Raising prices after customers have onboarded is far harder than pricing well from day one.
08
Place
Place is about distribution and the channels through which people buy: where does the customer buy the product, how is it delivered, and which partners sit in between? For SaaS it is often digital and direct; for physical products it is more complex (your own web shop, retailers, distributors). Place partly determines your margin and your control over the customer relationship.
Questions that help
- ·Where does the customer buy the product: directly, through a partner, through a marketplace?
- ·How is it delivered, onboarded and supported?
- ·Which distribution partners help us grow, and what do we give up for that?
Example
Directly through the website (75% of new deals) and through a partner programme of 12 accounting software resellers (25%). No marketplaces.
Common mistake
Treating distribution as an afterthought, when it often has a bigger impact on margin and growth than the product itself.
09
Promotion
Promotion covers all the communication that tells the market why this product, for whom, and why now. Choose channels that fit where your audience already is: trade journal content for traditional B2B, LinkedIn for business decision-makers, TikTok for younger consumers. The message follows from the positioning; if that is not clear, your promotion will always be weak.
Questions that help
- ·Which channels reach our audience efficiently?
- ·Which core message follows directly from our positioning?
- ·Which content mix do we use: long-form, social, events, paid?
Example
Message: 'Switch on in 5 minutes, save 4 hours a week per accountant'. Channels: SEO content (40% of capacity), LinkedIn thought leadership (30%), trade journal partnerships (20%), customer events (10%).
Common mistake
Starting with the choice of channel ('we need to be on TikTok') and then making up a message to go with it. That is back to front.