Work in this order: audience and objective → pillars → formats and channels → cadence → funnel mapping → measurement. Do not skip a step; every decision leans on the one before.
01
Audience
Start with who you are creating content for. Not 'anyone who might be interested', but concretely: which persona, which information need, at what stage of their work or life. Good content knows its reader better than its subject. The sharper the audience, the clearer which questions you answer and which tone you take.
Questions that help
- ·Which persona is the main reader of our content?
- ·What information does that persona need: what are they looking for in our category?
- ·Which level of language, prior knowledge and working context do we assume?
Example
Main audience: HR managers at fast-growing scale-ups (30 to 150 employees) setting up a serious performance system for the first time. Skilled in HR, no consultancy jargon needed, familiar with being busy and short of time.
Common mistake
Too broad an audience ('everyone in HR'). The content then has to be generic and stands out to nobody.
02
Objective & KPI
What should content deliver? Awareness, leads, authority, retention, a shorter sales cycle, better conversion? Each objective needs a KPI you measure seriously, not just page views. Often you combine a leading metric (organic traffic, mailing list growth) with a lagging metric (leads generated, revenue influenced).
Questions that help
- ·What business impact must content have this year?
- ·Which 1 or 2 KPIs prove that impact?
- ·What is the baseline, and what is the level of ambition?
Example
Objective: content as the biggest source of leads (more than 50% of demo requests). KPIs: 25k organic visits a month (now 9k), 80 demo requests a month from content (now 22).
Common mistake
'More awareness' as an objective without a number. Or page views as the KPI when the objective is leads: measure what the objective means.
03
Content Pillars
Pillars are 3 to 5 themes you want to be an authority on. Not one-off topics, but recurring themes you build on. Good pillars are broad enough to carry a year of content and narrow enough that readers start to associate them with your brand. For each pillar you know why you have the right to speak about it (your own experience, customer data, methodological depth).
Questions that help
- ·Which 3 to 5 themes do we want to own for the next 2 to 3 years?
- ·Why are we entitled to talk about each pillar: what gives us the right to speak?
- ·Which pillars support our positioning, and which are a distraction?
Example
Four pillars: (1) Performance systems for scale-ups, (2) A-player culture, (3) The mechanics of business valuation, (4) Real-world stories from growing entrepreneurs. Everything below falls under one of these.
Common mistake
Too many pillars, or pillars that are too loose ('we cover everything in HR, finance and growth'). Then you own no position; you are just a blog.
04
Formats
For each pillar you choose formats that suit both the audience and the distribution: long-form blog posts (40 to 80 minutes of work each, strong for SEO), videos (strong on LinkedIn and YouTube), a podcast (long attention span, a growing audience), a newsletter (a direct relationship), social posts, webinars, white papers. A good mix combines hub content (deep, evergreen) with spoke content (short, for distribution).
Questions that help
- ·Which formats suit the way our audience consumes information?
- ·Which formats can we produce well with the current team?
- ·Which mix combines depth (authority) with speed (reach)?
Example
Hub: 1 long-form article per pillar per month (4 in total). Spokes: 3 LinkedIn posts per article, 1 newsletter every 2 weeks, 1 podcast episode a month.
Common mistake
Choosing a format based on hype ('we need TikTok too') without a fit with the audience or capacity.
05
Channels
Channels are where you publish and distribute. Owned (your own site, your mailing list), earned (PR, guest articles, mentions) and paid (ads, sponsored content). A good choice of channels picks where your audience already is, and over time builds one or two channels into your primary source; rarely do you do everything well at once.
Questions that help
- ·Which channels does our audience already visit?
- ·Which channels can we serve properly, rather than just being present?
- ·Which channels work for evergreen content, and which for topical content?
Example
Primary: our own site (SEO), the newsletter and LinkedIn. Secondary: one HR trade journal partnership for cross-publishing. Not: Twitter/X, Instagram, TikTok, as there is no fit with the audience.
Common mistake
Wanting to be present on six channels at once and building on none of them as a result. Better two channels done seriously than six done superficially.
06
Cadence & Process
Cadence is how often you publish and how you keep it organised: the editorial calendar, roles (author, editor, designer, sub-editor), the workflow from brief to publication, and how much work is in the pipeline. A consistent cadence builds an audience; bursts of content followed by radio silence break it up.
Questions that help
- ·How often do we publish per format and channel?
- ·Which roles do we have, and who is responsible for each step?
- ·What does our workflow look like from brief to publication?
Example
Cadence: 4 long-form pieces a month, 12 LinkedIn posts a month, 2 newsletters a month, 1 podcast a month. Workflow: brief (Mon) → draft (Thu) → edit (Tue of the following week) → design → publication (Fri). Final responsibility: the content lead.
Common mistake
No calendar, just 'we try to do a blog every week'. It ends in empty weeks and rushed pieces.
07
Funnel Mapping
Funnel mapping links content types to funnel stages. Top of funnel (TOFU) means awareness of the brand and the problem (educational content, broad themes). Middle (MOFU) means consideration (comparisons, frameworks, case studies). Bottom (BOFU) means the decision (customer stories, demo content, pricing explanations). Many teams make too much TOFU and too little MOFU and BOFU, so they get visitors but no conversion.
Questions that help
- ·Which content type serves which funnel stage?
- ·Where is there a gap now: too little MOFU, no BOFU?
- ·How do TOFU visitors move on to deeper material?
Example
TOFU: long-form SEO pieces ('What is performance management?'), LinkedIn thought leadership. MOFU: framework articles ('A performance system in 5 steps'), webinars. BOFU: customer stories, a demo video, an explanation of the pricing page.
Common mistake
Producing only TOFU because it brings 'more reach'. Reach without a path to conversion is reach for your competitor.
08
Measurement & Learning Loop
Measurement and the learning loop set out how you learn what works. Per piece of content: reach, engagement, conversions, attributed leads or pipeline. Per pillar: growth in organic traffic, the mailing list and indicators of authority (backlinks, mentions). Per quarter: which pillars and formats over- or underperform? What do you do with underperformers: cut them, rework them or invest in distribution?
Questions that help
- ·Which metrics do we measure per piece, per pillar and per channel?
- ·How often do we review, and who takes part?
- ·What is our decision criterion for cutting something or building on it?
Example
Per piece: page views, scroll depth, conversions to newsletter and demo. Per quarter: a review with the content team, sales and product. An underperformer is 50% below the average for its pillar: cut it or rework it.
Common mistake
Measuring only page views and being happy with that. Reach without business impact is a hobby, not marketing.